Shipping policy

Shipping Policy

Thank you for shopping with Velvet Moon Shop. We are committed to delivering your orders quickly and safely across Pakistan.

Free Shipping

We offer FREE shipping on all orders within Pakistan. No minimum purchase is required.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Estimated delivery times within Pakistan are:

• Major Cities: 2–5 business days

• Remote Areas: 4–8 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or other factors beyond our control.

Order Tracking

Once your order has been shipped, you will receive a tracking number (if available) via email or SMS so you can monitor your shipment.

Delivery Issues

Please ensure that your shipping address and contact information are accurate. Velvet Moon Shop is not responsible for delays or failed deliveries caused by incorrect shipping information provided by the customer.

Damaged or Lost Packages

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible at velvetmoonstore44@gmail.com. We will work with the courier service to help resolve the issue.

Contact Us

If you have any questions about shipping or delivery, please contact us at:

Email: velvetmoonstore44@gmail.com